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The gamer had as well as contacted their mastercard vendor but don’t should topic a great chargeback. We had requested the ball player so you can forward the newest interaction among them plus the gambling establishment, however, the player did not behave. As a result, we were incapable of read the subsequent and had to help you deny the new complaint. The player away from Australian continent had placed $20, but the count had not been credited to help you his gambling establishment membership even with numerous requests to resolve the problem.
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After contacting support, she is actually informed to-arrive off to the girl bank, and therefore added her to look at an excellent chargeback if the topic try maybe not resolved. The brand new Grievances Team attempted to collect more information but eventually got in order to refuse the brand new criticism as a result of the player’s not enough reaction. The newest Complaints Party examined his states but discovered shortage of research to support allegations of unfairness or tech breakdowns regarding the games.
Player’s membership might have been prohibited because of chargeback.
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